Terms of service
General Terms. For large equipment (>1000 CHF), quotes, and made-to-order items please consult our specific GTC.
1. IDENTIFICATION
The website www.melsfit.com and melsfit.ch is operated by:
Melsfit Sàrl, rue Soubeyran 2 bis, 1203 Geneva, Switzerland
Email: support@melsfit.com
2. SCOPE
These general terms and conditions of sale (GTC) govern sales made through the website.
They apply only to standard products sold online.
Orders for large equipment, installations, or products by quote are subject to specific separate conditions.
Any order implies full and unconditional acceptance of these terms.
3. PRODUCTS
The products offered include in particular:
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fitness accessories
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light equipment
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dietary supplements
Descriptions, images, and visuals are provided for information only and are not contractual.
4. PRICE
Prices are shown in CHF or EUR.
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VAT included or excluded as indicated
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delivery fees extra unless otherwise stated
Melsfit reserves the right to change its prices at any time.
The applicable price is the one displayed at the time of the order.
5. ORDER
The order is considered final after confirmation.
Melsfit reserves the right to:
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refuse an order
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limit quantities
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cancel an order in case of obvious error
6. PAYMENT
The accepted payment methods are those displayed on the site.
In case of suspected fraud:
Melsfit reserves the right to:
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suspend the order
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request supporting documents
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cancel the order
7. DELIVERY
Deadlines
Deadlines are given for information purposes only.
Risk transfer
The risk is transferred to the customer upon delivery to the carrier.
Address
The customer is responsible for the information provided.
Claims
Any anomaly must be reported:
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immediately to the carrier
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to Melsfit within 48 hours
8. CUSTOMS AND IMPORT
For deliveries outside Switzerland:
The customer is responsible for:
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customs duties
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local VAT
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import fees
9. RETURNS AND CANCELLATION
Deadline
14 days from receipt.
Conditions
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unused product
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original packaging intact
Exclusions
Opened dietary supplements
Hygiene products
Customized products
Made-to-order products
Costs
Return shipping costs are the customer's responsibility except for product defects.
10. WARRANTY
The warranty is governed by Swiss law.
In case of defect:
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repair
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replacement
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or refund
Excluded are:
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normal wear and tear
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misuse
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non-compliance with instructions
11. PRODUCT USE
Products are intended for standard sports use.
The customer is responsible for:
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their use
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compliance with instructions
Melsfit disclaims all liability in case of misuse.
12. DIETARY SUPPLEMENTS
Dietary supplements do not replace a balanced diet.
The customer is responsible for:
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check dosages
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consult a professional if necessary
13. LIABILITY
Within the limits of the law:
Melsfit cannot be held liable for:
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indirect damages
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financial losses
Liability is limited to the order amount.
14. FORCE MAJEURE
Melsfit cannot be held responsible in case of:
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due to delay
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due to stock shortage
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due to an event beyond its control
15. INTELLECTUAL PROPERTY
All site content is protected.
Any reproduction is prohibited without authorization.
16. PERSONAL DATA
Data is processed in accordance with:
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the DPA (Switzerland)
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the GDPR (EU)
See the privacy policy.
17. FRAUD PREVENTION
Melsfit reserves the right to:
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verify the customer's identity
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request supporting documents
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refuse any suspicious order
18. CHARGEBACKS AND DISPUTES
Any confirmed order constitutes acceptance of payment.
In case of abusive dispute:
Melsfit reserves the right to:
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provide all evidence (delivery, IP, payment)
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dispute the chargeback
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initiate legal action
19. PROOF OF DELIVERY
Delivery is considered completed as soon as:
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carrier confirmation
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proof of deposit
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electronic confirmation
20. MODIFICATION OF TERMS
Melsfit may modify these terms at any time.
The applicable version is the one in effect at the time of the order.
21. APPLICABLE LAW AND JURISDICTION
Applicable law: Switzerland
For legal matters: Geneva
22. CONTACT